To all of our customers, employees, investors, and visitors:
As we learn more about the COVID-19 virus and the response procedures recommended from health professionals and the government, we’ve begun a running dashboard for Everything You Need To Know About Student Loans and Coronavirus. For now, we simply aim to share a message of unity and commitment to do our best to help however we can.
We’re all in this together
First, while we may not be the first source you turn to for advice on how to deal with a pandemic, we just want to say that these are the moments when priorities become clear, and we’re no different. Right now, what’s most important for all of us is to focus on our collective safety and to not contribute to the accelerated spread of this virus.
To that end, at Funding U we are practicing social distancing and have tools and procedures in place to enable remote work with little to no downtime. We recommend you also heed the advice of the Center for Disease Control and Prevention and the World Health Organization.
If you need help, we’re here
Looking to appeal your financial aid or refunds? Check out of COVIDpedia: Templates to Take Control Of Your College Finances.
For loan customers: we encourage you to access your account online anytime at Scratch.fi to manage your account, view transactions, check a balance, make payments, change passwords, and more. If you are experiencing financial difficulties during this time, you can call Scratch directly at 844-727-2684. Monday – Thursday 8 a.m. – 8 p.m., Friday 8 a.m. – 5 p.m.
If you are experiencing financial difficulties during this time, we also encourage you to please contact us via email [email protected] or by phone at 855-537-5457 to discuss your situation. Scratch and Funding U are ready to discuss assistance options available to you to help you keep your account in good standing during this unique health emergency.